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TriWest Healthcare Alliance streamlines faxing
TriWest Healthcare Alliance streamlines faxing for facilities across 21 Healthcare provider to US military members, veterans, and families streamlines operations and sees annual cost savings of $500,000 with OpenText™ XM Fax™ XM Fax Service Provider Edition met flexibility and reliability requirements. It was easy to use…
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Three use cases for cloud fax in financial services
Why financial institutions are moving fax infrastructure to the cloud - by @Erik_Enderson January 12, 2021 Fax is so secure that faxed documents and signatures are recognized in the courts as being legally binding. It stands to reason, then, that fax would be the bedrock of financial communications, but are there ways to…
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Metropolitan School District of Wayne Township
MSD Wayne eases communication within school community Read the Full Story Indiana school district serves diverse student body, increases productivity with OpenText™ CX-E Voice and OpenText™ XM Fax. With CX-E Mobile Client in place, our teachers were able to respond to parents twice as fast. Pete Just, Chief Technology…
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Emerging Use Cases for Digital Asset Management
Uncover ways to deliver more #DAM value. Gain insight into innovative applications of DAM technology emerging outside of traditional industries and marketing use cases. Watch today. https://bit.ly/3rROGI7
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San Jose Sharks drive fan engagement with digital media management solution
Read the Full Story NHL hockey team accelerates access to multimedia using OpenText Digital Asset Management for SAP Solutions for high volume video production The OpenText DAM integration into Adobe Premiere was really a game-changer. I was looking for any way to keep my editors working in their program. In addition, I…
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Introducing OpenText XM SendSecure – Enterprise-grade Secure File Exchange
Discover OpenText™ XM SendSecure™, the enterprise-grade secure file exchange solution that balances defense-in-depth security with uncomplicated simplicity. Keep your data safe while facilitating compliance with HIPAA, PCI-DSS, GDPR, FERPA, SOX and more with an easy-to-use cloud-based solution.
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Demo: OpenText Notifications
OpenText Notifications is an easy-to-use omni-channel messaging solution that allows you to send email, SMS, voice and fax messages all from a single solution.
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SAP Document Presentment by OpenText | SAP Solution Extension
Please join this video to understand from Snohomish County Public Utility District, a public utility provider, about their selection process, implementation, lessons learned, and key successes they have realized with SAP Document Presentment by OpenText.Know how to render consistent Omnichannel Experience with SAP Master…
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Adding table IDs to accessible PDFs | OpenText Exstream Design and Production
If you produce accessible PDFs, you can add IDs that help preserve the logical relationships between table rows and columns. Learn how to specify and reference IDs in OpenText Exstream Design and Production. This video was created using the default UI of Exstream Design and Production 16.6. What you see in this video might…
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University of Washington
University of Washington empowers 18,000 users with unified communications Read the Full Story Top-ranked university supports 300,000 calls per month, enhances reliability and mobility with OpenText™ CX-E Voice. We chose OpenText because it had the optimal solution and the team continues to deliver on that today. Steve…
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Navy Pier overhauls communications infrastructure with OpenText
Chicago’s premiere entertainment and expo center improves customer experiences, enhances employee mobility with OpenText™ CX-E Voice. CX-E was the perfect fit, blending sophisticated Call Processing, Speech-Enabled Automated Attendant and Directories. Chuck Sansone, Director of IT, Navy Pier Challenge Simplify inbound…
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City of Baltimore modernizes communications
Large U.S. city government achieves mobility and ROI within one year with OpenText™ CX-E Voice. We knew it would be a perfect fit for us. In one year, CX-E paid for itself. Simon Etta, Director, Department of Communication Services, City of Baltimore Challenge Outdated platform hindered productivity Zero downtime…
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The Mansfield Building Society improves security and dramatically boosts staff efficiency
UK mutual banking organization saves hours of staff time daily while improving security with OpenText™ XM SendSecure™. The implementation of the SendSecure solution was quite smooth, and support was fantastic. We had SendSecure working on all machines within a week. Our employees send a fair few documents every day, and…
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4 tips for tracking customer experience KPIs
Increasingly, companies are running the numbers and discovering that they ignore customer experience at their peril. It’s more cost-effective to keep the customers you have, compared to the effort needed to attract more. Some put the estimate of new customer acquisition costs at 5x-25x greater than retention costs,…
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Overcoming the challenges of the remote contact center by Alex Martinez
The COVID-19 pandemic has forced contact center organizations to shift to remote work environments, and it’s had a tremendous impact on the industry. Research from Nemertes has found that the percentage of companies that allow some work at home increased from 63% of companies to 91% today. Specifically, in the contact…
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Meeting the new challenges of digital evidence management - By Will Cook
Dealing with the scale and complexity of evidence in rich-media formats (images, video and audio) is one of the key challenges in evidence management for law enforcement and security organizations today. With the ubiquity of mobile devices, people are creating more content than ever. This is only one source of potential…
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Evolving customer communications - Taking relationships to the next level with omnichannel CCM
Targeted customer communications are a powerful way to increase engagement and build brand loyalty. Done poorly, they’re also an effective way to drive your audience away. Your audience is being bombarded by tons of messages every day and the problem is getting worse, not better. It’s easy for customers to switch off and…
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Alaska Native Tribal Health Consortium
Alaska Native Tribal Health Consortium secures life safety communication Read the Full Story Largest tribal health organization connects 140,000+ patients to care with OpenText™ CX-E Voice. CX-E enables us to be that much more responsive to our more than 140,000 patients and their families. David Parker, Director of IT…
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Digital Customer Engagement: 7 Trends to Look Out For
7 trends in digital customer engagement Digital customer engagement is growing and changing rapidly and shows no sign of slowing down. To acquire new customers, and retain the ones you already have, you need to keep up. With that in mind, here are seven hot digital customer engagement trends. 1. Technology is driving a…