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Announcing OpenText Experience Cloud CE 21.2
Customers are demanding efficiency, immediacy, transparency, and universal engagement across channels. They’re putting major pressure on organizations to deliver more and more modern experiences, with high penalties for failure. Poor customer service causes consumers to abandon purchases they intended to make, translating…
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Tomorrow! Digital Experience Innovations | Where digital experience experts connect
Digital experiences are evolving faster than ever, especially as the “new normal” continues to change how businesses interact with customers. With this fast-changing landscape, how can businesses stay ahead of the curve? Join us as we unpack the digital experience evolution at this first-of-its-kind, exclusive event, with…
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4 tips for tracking customer experience KPIs
Increasingly, companies are running the numbers and discovering that they ignore customer experience at their peril. It’s more cost-effective to keep the customers you have, compared to the effort needed to attract more. Some put the estimate of new customer acquisition costs at 5x-25x greater than retention costs,…
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New independent report prepares organizations for implementing digital experience in 2021
OpenText Digital Experience Platform (DXP) placed at the front of the pack @Magali_Germain What’s been set in motion by the events of 2020 isn’t temporary. Its effects will continue to be felt far into the future. In particular, it’s proven to be an incredibly powerful inciting incident that is driving organizations who…