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Build easy applications to manage your supply chain
Today, integrating technology into supply chain management isn’t just a nice-to-have—it’s a necessity. Whether you're sourcing materials for an EV battery, authenticating luxury sneakers, or ensuring the quality of a high-end water cooler, digital tools can streamline your operations, reduce errors, and protect your brand reputation.
The good news? Building customized applications to tackle supply chain challenges is easier than you think, even for complex systems.
By harnessing the power of application development and API integration, you can create targeted, user-friendly tools designed to solve specific supply chain problems. This blog will walk you through key concepts like sharing data seamlessly, building efficient applications, and solving supply chain issues, all while leveraging real-world examples from a powerful API toolset.
Invest in application development for supply chain
Supply chain management is a complex beast—diverse datasets, multiple stakeholders, and high risks all converge in one ecosystem. But with the right tools, you can tame it. By building a custom application, businesses can:
Improve operational efficiency and accuracy.
Provide end-users with easy-to-use interfaces, reducing training needs.
Gain unparalleled insights into their operations and consumer confidence.
Whether you're a supply chain manager, developer, or CIO, applications designed to streamline these processes are increasingly becoming a competitive advantage. And with tools like OpenText Thrust API Services, building these apps is simpler than you’d think.
Step 1: Share data seamlessly
The backbone of any efficient supply chain system is data—tons of it. From purchase orders to quality reports, this data needs to be captured, classified, stored, and retrieved efficiently. However, traditional methods often involve manual entry, which is time-consuming and prone to errors.
This is where intelligent API integration comes in handy. Imagine this scenario:
A material knowledge worker receives a batch of procurement documentation for cobalt, a critical raw material for EV batteries.
Instead of manually processing each document, the knowledge worker uploads them into the custom application. The app uses intelligent capture, information extraction, and translation APIs to handle tasks like:
Classifying documents automatically (e.g., invoices, receipts, quality assessments).
Extracting essential details like batch numbers, timelines, and supplier data.
Translating international documents into the worker's preferred language.
Step 2: Build custom applications for your supply chain
No two supply chains are identical, so why settle for one-size-fits-all software? Custom-built applications allow you to resolve specific bottlenecks within your operations. Through thoughtful UI design and API capabilities, these apps empower your teams to streamline processes.
For example, continuing our EV battery supply chain example, after you’ve ingested all the various documents and metadata is available, you can build an app that leverages AI and OpenText™ Aviator to quickly answer questions like, “Where was the cobalt sourced and refined, and what’s its final purity?” With the heavy lifting done by APIs, knowledge workers can focus on decision making rather than data entry, saving time and reducing errors.
Use cases
In the above example, we solved for proactive supply chain operations management by leveraging intelligent documents management. Designed with Thrust APIs, a custom app can:
Auto-upload, classify, and process documents in the background.
Pre-fill forms with extracted data like batch numbers, cutting down on manual input.
Deliver critical information in seconds so workers can make informed decisions.
In another use case, we can also leverage APIs to drive better traceability and product authenticity management that minimizes fraud. Authenticity is a growing concern in global markets, especially when dealing with high-value or luxury items. Whether it’s an EV battery or designer sneakers, counterfeits can damage both brand reputation and consumer trust. Here is how OpenText can help:
A customer scans a product's QR code using OpenText GPAS ,typically via a mobile phone
The app connects with GPAS API and Metadata API to confirm the product’s authenticity and provide details like registration status and origin.
If counterfeit activity is detected (e.g., cloned QR codes), brands can pinpoint the issue and take action.
Step 3: Solve supply chain problems with insights
Having real-time visibility into your supply chain is critical for identifying inefficiencies, mitigating risks, and planning effectively. Customized applications enable brands to tackle these challenges through actionable insights.
Key benefits
Fraud detection: Filter registrations to flag counterfeits and manage authentication easily. For example, if a single product's QR code is cloned and registered across multiple locations, an app can highlight issues, allowing businesses to deploy investigators to stop revenue leakage.
Predictive analytics: Use integrated AI tools to forecast demand, optimize inventory, and reduce costs. Historical datasets imported into the app can identify trends you might miss and alert you before disruptions occur.
Improved consumer confidence: Enhance trust in your brand bygiving consumers the ability to confirm the authenticity of their purchases. It also reduces the risk of counterfeits circulating in the market, protecting your bottom line.
Key takeaways for developers
Developers play a critical role in leveraging tools like APIs to build robust supply chain applications. Platforms such as OpenText's developer portal offer a wealth of resources, including free trials, sample applications, and documentation to support your project.
To get started:
Visit developer.opentext.com.
Sign up for a free trial to explore APIs like GPAS, Metadata, or Intelligent Capture.
Check out the sample applications to inspire your own custom development.
With just a handful of Thrust APIs, you can build powerful apps that optimize processes, improve efficiency, and add real value to your supply chain operations.
A competitive advantage for CIOs and executives
For CIOs, VPs of Applications, and other executives, adopting custom applications for supply chain management has far-reaching benefits:
Reduced operational costs through automation and enhanced efficiency.
Improved decision-making and agility via real-time insights.
Stronger customer relationships by ensuring authenticity and quality.
By investing in application development, organizations can stay ahead of competitors and position themselves as leaders in their industry.
Wrapping up
Managing a dynamic supply chain requires modern solutions. By leveraging application development and API integration, you can build targeted tools that simplify day-to-day tasks, enhance visibility, and solve systemic challenges. Whether it's handling procurement efficiently, providing authenticity checks, or detecting counterfeits, the possibilities are endless.
The best part? You don’t have to start from scratch. Tools like OpenText’s Thrust API Services empower you to create sophisticated yet user-friendly applications with minimal development effort. Visit the OpenText Developer Portal today to explore how you can revolutionize your supply chain operations.
Get started. Build better. Manage smarter.
The post Build easy applications to manage your supply chain appeared first on OpenText Blogs.
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The new wave of application quality
The world of software engineering has never been more dynamic—or more challenging. With the rise of DevOps and now DevSecOps, modern software development is evolving at insane speeds. But as exciting as fast delivery and automation sound, they introduce new obstacles that demand smarter solutions. Enter DevSecOps, the hybrid hero that merges development, security, and operations into one cohesive powerhouse.
This blog explores how DevSecOps is shaping the next era of application quality and why investing in it is worth your time (and sanity). Buckle up—this isn’t your typical crash course.
Challenges facing today's software engineers
Software development is a thrilling mix of creativity, engineering, and pure problem-solving. But nobody said it’s easy. Today’s engineering teams face hurdles in scaling, maintaining speed, and keeping security airtight. Here’s the breakdown:
Scaling - Picture your small DevOps pipeline handling ten developers, a healthy handful of code commits, and manageable deployments. Now, imagine doubling your team. Then double it again. Scaling makes codebases balloon, deployments skyrocket, and pipelines enter stress-mode. The faster you grow, the bigger the cracks become—unless your system evolves with your team.
Security - Fast-moving DevOps pipelines are like speeding trains—they need constant monitoring to ensure nothing derails. With accelerated release cycles, the chance of vulnerabilities sneaking into production increases. DevSecOps is the marshal keeping security baked into the process instead of tossed in as an afterthought.
Speed - Speed is every DevOps team’s favorite buzzword. Production-ready at lightning speed? Yes, please. But rushing can sabotage quality unless it’s countered with solid automation, continuous integration, and collaboration. DevSecOps turbocharges velocity without sacrificing application quality by leveraging processes that are fast, reliable, and absolutely genius—including AI-powered testing and feedback loops.
The AI effect on DevSecOps
Artificial Intelligence is everywhere, and while it’s sparking innovation, it’s also supercharging complexity. Developers now face unique challenges posed by integrating AI into the DevSecOps workflow:
Dev velocity vs. QA capacity: AI-generated code can arrive faster than QA can test it. Does releasing new features mean cutting corners on testing? (Spoiler alert—it shouldn’t.) QA processes must evolve with automated testing tools to keep up with the pace, ensuring quality doesn't fall behind.
Testing AI-generated code: Here’s a spicy question for you. If AI generates code, does it need testing? Absolutely. AI doesn’t magically guarantee flawless outputs. Testing ensures it’s doing what it’s supposed to do without surprises.
Beyond functionality, security testing is also crucial. Even AI-written code can introduce vulnerabilities. Why? Because it’s still data-driven—and prone to biased or incomplete training data.
Faster automation tests, longer delays: AI can whip up automated tests in record time, but there’s a catch—execution time increases, delaying feedback. This issue amplifies the importance of refined continuous testing strategies (a strong suit of DevSecOps, by the way). High-speed testing with fast feedback loops is the secret sauce for success here.
AI exponential asset generation: From assets to models to simulations, AI is a jack-of-all-trades. However, more assets mean more things to validate. Then there’s the issue of hallucinations—did that AI tool spit out irrelevant or incorrect data? (Hint for teams tackling this issue: focus AI only where it truly excels, while keeping systems in check through robust oversight).
AI’s fit in the workflow: Not every scenario needs AI intervention. Knowing when to involve AI—and when to leave it alone—is critical. DevSecOps shines here, offering guardrails to harness AI responsibly while maintaining robust quality and security.
Why application quality can't be ignored
Failing to prioritize quality in software development isn’t an “oopsie.” It has serious consequences that can make or break a business.
Risks of poor quality
Data breaches - Hackers exploit weak links, exposing sensitive data, ruining reputations, and slapping companies with legal headaches.
Regulatory fines - Whether it’s GDPR, SOX, or CCPA, compliance failures rack up fines faster than you can say “oops.”
Rewards of robust quality
Enhanced security - Strong application quality acts as a digital moat, deterring security threats and safeguarding your software kingdom.
Customer trust - When apps are flawless and secure, customers stick around. Trust builds loyalty, and loyalty builds your bottom line.
Regulatory compliance - Meeting strict standards isn’t optional anymore—it’s mandatory. High-quality applications make compliance simpler.
Building trust isn’t just a warm-and-fuzzy goal—it’s a business necessity. Customers, partners, and organizations place their bets on companies with unwavering reliability, performance, and security. DevSecOps gives your software wings to hit all three.
How OpenText DevSecOps changes the game
If you’re ready to elevate your software development game, OpenText DevSecOps may just be your knight in shining automation armor. Here’s why we stand out in the crowded world of DevOps tools:
Faster, safer, smarter software delivery - Accelerate production without releasing error-prone features by leveraging automated CI/CD pipelines.
Real-time actionable insights - Get the insights you need to make smarter data-driven decisions in real time.
Toolchain integration - Already have a DevOps toolkit? No problem—OpenText DevSecOps integrates seamlessly with your current stack.
Automated security and compliance - Protect your software supply chain with automated compliance checks that ensure peace of mind across the SDLC.
Intelligent governance and risk management - Stay ahead of regulations while proactively managing security risks. It’s compliance made stress-free.
DevSecOps is the future of application quality
If DevOps transformed software development, DevSecOps is here to perfect it. Blending development, security, and operations into one cohesive powerhouse ensures stronger applications, faster deliveries, and a safer digital ecosystem—while giving everyone peace of mind.
For businesses looking to stay ahead in today’s cutthroat market, ignoring DevSecOps isn’t an option. It’s become the new standard.
DevSecOps isn’t hype—it’s here to enhance app quality, empower teams, and build customer trust. Eager to level up your DevSecOps game? Get started with OpenText DevSecOps for smarter, faster, and more secure software delivery.
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Revolutionizing corporate help-desk management
Managing a corporate help desk isn’t as simple as it might sound. Too many tools, too many help desks, and an overwhelming number of support tickets are the reality for many organizations today. Combine that with outdated data archives and limited self-service options and you have a perfect storm of inefficiency. The result? A high volume of complaints, frustrated employees, and overworked service teams.
Enter OpenText™ Service Management, a robust solution that simplifies operations and elevates employee experiences. With a single, AI-powered help desk for IT, HR, supply chain, facilities, and more, OpenText Service Management transforms how organizations address support needs while ensuring seamless experiences for employees.
The need for better help desks
Picture this scenario:
* HR struggles with responding to repetitive inquiries because employees can’t find policy information buried in the intranet.
* IT spends 30% of its time resetting passwords instead of focusing on pushing innovation forward.
* Employees submit support tickets across fragmented systems, leading to low-resolution rates and frustration.
It's not hard to see why many organizations suffer from operational bottlenecks. Employees want fast, intuitive solutions, while businesses seek ways to stay efficient without adding more staff. A fragmented system falls short of meeting these expectations.
That’s where the Corporate Help Desk powered by OpenText Service Management saves the day.
A single help desk for all departments
The OpenText Service Management platform consolidates support functions across the organization into one unified help desk. Whether it’s IT, HR, supply chain, or facilities, employees get answers in one place—no endless emailing or bouncing between platforms.
For example, employees can:
* Ask HR-related questions like "What is our parental leave policy?"
* Request facilities services like "How can I get a replacement badge for building access?"
* Resolve IT issues like "How do I reset my password?"
The integration of an AI-powered assistant into the system streamlines these inquiries further, making tasks such as ticket submissions and FAQs effortless to resolve.
Advantages of a unified help desk
Why should your organization consider a single help desk model? Here’s what you stand to gain:
1. Workflow streamlining A single platform creates a more efficient workflow by reducing complexity and automating repetitive tasks. Departments no longer rely on disparate systems, ensuring quicker resolution of issues.
2. AI-powered self-service Think of AI as your company’s super-efficient assistant. Employees can interact with AI to find quick solutions for frequently asked questions—no human intervention needed. From looking up a benefits policy to resetting a password, AI handles routine queries, leaving human agents to focus on higher-value tasks.
3. Centralized data access Forget digging through outdated archives. With OpenText Service Management, all necessary documents, policies, and procedures are easily searchable and accessible, empowering employees to find what they need in minutes.
4. Reduced workload for agents With AI covering repetitive tasks, service agents can give their full attention to more complex and sensitive queries. This results in faster response times and more personalized assistance when employees need to speak with a human.
Real-life success stories
Real-life success stories
Need proof that OpenText Service Management works? Here’s how OpenText is using OpenText Services Management to reap the benefits:
HR use case
Andrea, an HR manager at OpenText, shares her experience:
* Promoting self-service – "Employees often don’t instinctively go to the company intranet for answers. With OpenText Services Management, we direct them to specific content based on their questions. This leads to fewer HR tickets and empowers employees to find answers themselves."
* Improving transactions – "Our annual wellness reimbursement process, for example, required employees to email forms manually, leading to back-and-forth confusion. Now employees submit directly in the system with structured fields, minimizing errors and reducing processing delays."
* End-to-end HR support – "We handle all inquiries from onboarding to retirement using OpenText Service Management’s ticketing functionality—streamlining our services for more than 22,000 employees."
IT use case
Stephanie, IT manager, highlights IT improvements:
* Simplifying password resets – "Password resets previously accounted for 30% of our total support volume. With OpenText Service Management, employees are efficiently guided to self-service options, drastically reducing IT intervention."
* Real-time metrics for decision making – "We’ve eliminated the need for full-time employees dedicated to generating manual performance reports. OpenText Service Management’s dashboards provide real-time visibility into service metrics like ticket categories and aging tickets. It saves us time and money."
Business benefits you can't ignore
The impact of implementing a unified help desk isn’t just functional—it’s financial.
* Cost savings: OpenText Service Management has allowed OpenText’s IT Service Desk to reduce staffing by 25%, translating to significant cost efficiencies for the organization.
* Higher productivity: HR ticket volumes dropped dramatically as more employees adopted self-service. Team members now focus on complex cases, delivering faster resolutions and better support.
* Data-driven decisions: Real-time dashboards eliminate the guesswork. Accurate data lays a solid foundation for strategic decisions.
Give employees their channel of choice
Modern employees, especially Millennials and Gen Zs, prefer self-service over calling a service desk. They want answers right now, on their terms. OpenText Service Management’s mobile and desktop interfaces provide an intuitive experience that meets employees where they are—ensuring they feel supported no matter the time or location.
That said, the human touch hasn’t disappeared. For sensitive or complicated matters, HR representatives and IT agents can step in to offer personalized support.
Transform employee experiences
Ultimately, the success of any corporate help desk lies in how it supports and empowers employees. With OpenText Service Management, your organization can bridge the gap between operational efficiency and an outstanding employee experience.
When your operations teams—HR, IT, supply chain, and facilities—have access to the right tools, they can elevate their day-to-day work. And when employees have faster support and greater autonomy, they’re more satisfied and productive.
Are you ready to transform your help desk experience? Learn how OpenText Service Management can revolutionize your operations today.
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It’s a wrap! Highlights from OpenText World 2024
It was a banner year for the premier information management conference. OpenText World 2024 took place in Las Vegas this week and offered more innovation, product announcements, training, learning, and networking than ever before. Here are some of the highlights:
Information is the heartbeat
“This is the new era of AI. It’s a new era of human potential,” said Mark J. Barrenechea, OpenText CEO & CTO, during his kick-off keynote on Tuesday. He added that, armed with information, we are the builders and designers of the next decade.
Information is the heartbeat of every organization, said Mark. And as the leading information management company, OpenText is building an exciting future for customers with our next-generation Business Clouds, Business AI, and autonomous cloud platform.
“OpenText makes multi-cloud work. OpenText is focused at the application, infrastructure, supply chain, and security level and we have purposely designed our OpenText cloud platform for information management. It’s global, trusted, modern machine-based security,” Mark said.
Mark invited to the stage Alok Daga, CIO of corporate and commercial banking with BMO, to talk about the fast pace of innovation in industries such as financial services. And he also spoke with tennis great and featured guest Venus Williams about leadership on and off the court.
Women in tech
The Women in Tech reception took place Tuesday evening and hosted an incredible panel moderated by Shannon Bell, OpenText CIO & CDO. Recalling Mark J. Barrenechea and Venus Williams’s conversation from the keynote, OpenText Executive Vice President and Chief Marketing Officer Sandy Ono reflected, “Pressure is a privilege, and it is a privilege to be a woman in tech.” The panel discussed what it means to be women who inspire, educate, mentor, and advocate for other women.
What's new and what's next
During the Wednesday technology keynote Muhi S. Majzoub, executive vice president and chief product officer of OpenText, talked about the latest product innovations and the features that are part of all of them, like security.
“Security is at the heart of what we do and in every one of our products,” Muhi said.
OpenText trusts OpenText
Also on Wednesday Shannon Bell took the stage to give a CIO perspective on how OpenText software will save OpenText $1 billion over the next ten years. “OpenText trusts OpenText… we’re incredibly proud of the fact that we use our own technology,” she said.
Read more about the innovations unveiled at OpenText 2024. And see for yourself with recorded highlights from the conference.
Join us next year for OpenText 2025 in Nashville! Pre-register here.
The post It’s a wrap! Highlights from OpenText World 2024 appeared first on OpenText Blogs.
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OpenText World 2024: Information reimagined
Welcome to the future. The happenings at OpenText World 2024 this week make it clear that we're not just on the brink of a new era; we're already living in it. The event has been a whirlwind of innovations, showcasing groundbreaking advancements in AI and information management in unprecedented ways. Whether you're a long-time enthusiast of OpenText or just dipping your toe into the world of enterprise IT, there's something for everyone.
Five takeaways from OpenText World 2024
1. Information management elevates human potential
Information is at the heart of unlocking human potential. Organizations have two invaluable assets: talent and data. OpenText is dedicated to enhancing both by integrating AI to create smarter, more connected, and more efficient work environments.
2. AI agents revolutionize knowledge workers
OpenText announced the deployment of 15 Aviators and 100+ AI agents designed to boost productivity through autonomous workflows. This multi-platform, multi-LLM AI strategy promises to drive innovation across industries. What’s the next frontier in AI innovation from OpenText? Agentic AI, which offers sophisticated reasoning for automating decision making and multi-step processes.
3. Multi-cloud solutions get more efficient with zero copy data
OpenText has taken significant strides in making multi-cloud work environments more efficient with ourzero-copy data approach. This innovation allows businesses to have integrated experiences across key business applications (e.g., ERP, CRM, Collaboration) on various cloud and on-prem infrastructures without having to move data. OpenText makes the multi-cloud work by ensuring a single source of truth across structured and unstructured data types (a document, a video, a voice recording, a commerce trade, an IT asset, a networking map, etc.).
4. AI data cloud builds better applications
The introduction of OpenText™ Thrust API Services empowers developers to leverage secure data management and risk compliance-oriented APIs for building robust applications. These APIs helporganizations solve real business challenges by quickly capturing data and building an app to solve a practical business problems. Developers can explore more at developer.opentext.com.
5. Trusted, secure computing is a must
In a world where cybersecurity attacks are increasingly sophisticated, OpenText is at the forefront with our threat detection and response solutions. By focusing on machine vs. machine threats, OpenText provides a holistic suite of cybersecurity tools to protect organizations from vulnerabilities.
The future is here with Titanium X
OpenText is ready to engage with businesses through our suite of SaaS solutions, including content management, service management, threat detection, identity management, observability, and supply chain management.
Top 5 innovations from OpenText World 2024 and Cloud Editions (CE) 24.4
OpenText is introducing several cutting-edge solutions at the event, setting new standards in information management:
Content Aviator (CE 24.4): This revolutionary tool transforms how employees interact with content and data through an intuitive LLM-powered chat interface, enabling quick data access and summarization.
DevOps Aviator (CE 24.4): A groundbreaking solution that leverages generative AI to automate video-to-manual test conversions, eliminating the need for coding.
Corporate Help Desk (CE 24.4): A unified platform that consolidates IT, HR, and functional help desks for seamless business operations management.
Observability and Universal Discovery (CE 24.4): These tools optimize cloud performance by enhancing IT discovery and observability across infrastructure, networks, and applications.
Threat Detection & Response (Coming early next year in CE.25.1): Leading technology for insider threat detection and behavioral analytics, supporting an open XDR strategy.
These innovations underscore our dedication to advancing information management and harnessing AI to unlock new possibilities.
Engage with OpenText today
Are you ready to transform your business with cutting-edge AI solutions? Explore OpenText’s suite of offerings and learn how they can help you elevate human potential within your organization. Discover what's available in CE24.4. Join the conversation, stay informed, and be a part of the future of information management. OpenText invites you to engage with our community and explore the endless possibilities that lie ahead.
OpenText World 2024 is more than a showcase of innovations; it’s a testament to the power of information as the heartbeat of every organization. With AI and information management at the forefront, the future holds limitless potential for those ready to seize it.
If you missed the event, register here for virtual access to the highlights. You can also pre-register for OpenText World 2025 in Nashville.
The post OpenText World 2024: Information reimagined appeared first on OpenText Blogs.
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How OpenText will save $1B with our own products
Hello to my fellow CIOs, IT professionals, business executives, and all technology enthusiasts out there. Today I'd like to invite you on an exploration of something that excites and motivates us here at OpenText—our ambitious goal of realizing $1 billion in cost savings over the next decade through the strategic use of our own products. It's a vision we call “OpenText trusts OpenText,” and it’s revolutionizing how we operate while reinforcing our commitment to leveraging our technology to its fullest potential.
Introduction to the $1B journey
At OpenText, we aren’t just creators of cutting-edge software solutions; we are also proud users. With more than 60 OpenText products powering our operations currently, we’re on a path to transform our operational cost structure, improve efficiencies, and enhance our customers' experience working with OpenText. The remarkable goal of saving $1 billion isn't just about reducing costs; it's about redefining how technology can drive business success.
Our strategy in action
Each step of this ambitious plan builds on five key areas where OpenText's suite of products is already delivering substantial value:
Digital core We're harnessing the power of OpenText™ Content Aviator on top of our instance of OpenText™ Content Management (Extended ECM) for employees to engage with more than 20 million business documents, optimizing corporate processes and information management. Our sales teams use these products to generate RFPs and our support reps offer faster and better technical support with them.
Renewals We use OpenText™ Process Automation and OpenText™ Content Management (Extended ECM) to build an application on top of our large data sets in renewals to manage $4 billion in revenue and more than five million contracts seamlessly. We are able to share data, keep information governed and secure, and easily build an application to solve a critical business need.
Idea to product To enhance the developer experience, we built our own platform using OpenText™ Core Software Delivery Platform for lifecycle management, OpenText™ Application Security (Fortify) for security checks, and OpenText™ Core Content Management to store our engineering and services documentation. Codenamed “Platform Thor,” the solution allowed us to go from 50 standalone tools to a single integrated toolset to manage an astounding 10 billion lines of code for 10,000 developers across engineering, professional services, and cloud operations.
Digital operations To better service our 22,000+ employees at OpenText, we implemented OpenText™ Service Management (SMAX) for our corporate helpdesk for IT and HR's 150+ service desk employees. The solution allowed us to streamline tools, encourage self-service, and enhance employee experience. Our 2,000-person IT operations team also uses OpenText™ AI Operations Management (Operations Bridge) and OpenText™ Universal Discovery and CMDB to manage more than 30,000 IT assets for faster incident response. The tools have significantly lowered our mean time to repair.
Customer experience We also leverage several of our tools to deliver the OpenText digital front door so our customers can seamlessly engage with us online. These tools include OpenText™ Digital Asset Management and OpenText™ Web CMS.
The path to $1 billion in savings
The OpenText portfolio is delivering significant value across our enterprise. Our roadmap to achieving $1B in savings breaks down into several specific types (estimated as cumulative over ten years):
* Cost avoidance (~$100M, 10%) - Proactively managing and eliminating expenses before they arise.
* Employee productivity and efficiency improvements (~$240M, 25%) - Boosting productivity through advanced tools and streamlined processes.
* Process improvements, automation, and AI (~$175M, 15%) - Automating redundant tasks and enhancing process efficiencies.
* System, tool, and hardware rationalization (~$375M, 35%) - Optimizing our toolset and infrastructure.
* Data center consolidation and cloud optimization (~$160M, 15%) - Reducing footprints and maximizing cloud capabilities.
Shared challenges, shared solutions
If you're a CIO today, you’re likely dealing with challenges similar to mine—increasing vendor costs, software integration complexities, evolving cloud ecosystems, escalating demands for tech skills, and the relentless drive for operational efficiencies. Not to mention the multifaceted landscape of M&As, new technology, cloud vs. on-premises debates, data platforms, AI advancements, and cyber risks.
At OpenText, we leverage our own technology to craft exceptional experiences for both internal and external users. By using OpenText products, we're not only delivering operational efficiencies across our organization but also refining our software ecosystem to offer world-class products to the market. We are, in essence, our own beta testers, a setup that provides invaluable insights and immediate feedback.
Key takeaways
Our path to $1 billion in cost savings is not just a financial endeavor, it’s also a testament to the power of leveraging our own technology. By using OpenText products, we’re unlocking efficiencies, enhancing productivity, and refining customer and employee experiences.
Allow me to outline the key takeaways:
ROI on tools and cost reduction Decommissioning legacy tools contributes significantly to savings, alongside automation and intelligence driving efficiencies.
Productivity and efficiency gains From improved developer outputs to reduced manual checks, we’re enhancing every part of our ecosystem.
Customer-centric improvements From self-service access to faster incident resolution, we’re committed to elevating the user experience.
We trust OpenText products to lead us into this promising future, and I encourage you to explore how they might serve your organization as well.
Thank you for joining me on this exciting venture. Here’s to innovation, growth, efficiency, speed, and a shared commitment to excellence.
The post How OpenText will save $1B with our own products appeared first on OpenText Blogs.
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Embrace AI Knowledge Work with Cloud Editions (CE) 24.4
As we close the first quarter of OpenText’s new financial year, our commitment to driving innovation in information solutions remains unwavering. With most enterprises now adopting multi-cloud strategies to enhance flexibility, reduce vendor lock-in, and improve resilience, OpenText is dedicated to equipping our customers with the tools to excel in this dynamic, data-driven landscape. Our focus continues to be on empowering your competitive edge through Business Clouds, Business AI, and Business Technology solutions that drive innovation, streamline operations, and fuel growth with seamless, automated information management solutions.
Today, at OpenText World 2024 in Las Vegas, we proudly unveil Cloud Editions (CE) 24.4. This latest release builds on our robust cloud, AI, and cybersecurity capabilities, offering the ideal foundation for a secure, efficient multi-cloud approach. In today’s multi-cloud environment, seamless data flow across platforms is crucial for data accessibility, informed decision-making, and uninterrupted operations. CE 24.4 enables organizations to unify digital systems into one cohesive solution, supporting compliant and efficient data movement across complex multi-cloud setups while mitigating risk. By leveraging AI, we’re empowering the next generation of work—unlocking workforce potential to drive more strategic, high-impact outcomes. It’s time to let technology handle the details so your teams can focus on what matters. There is still time to join us at OpenText World or please join us via our virtual live stream - registration is still open.
I am also extremely proud to announce the completion of our Titanium X roadmap, that provides organizations with a comprehensive, resilient foundation for intelligent digital transformation while ensuring strong security and regulatory compliance. We’re dedicated to delivering the technologies and innovations that transform challenges into opportunities in a multi-cloud world.
Following today’s announcement, let’s explore how we are reimagining information to lead the digital future:
New innovations in Business Cloud
Fast-changing work environments can only thrive with secure access to knowledge, an essential requirement for staying competitive. We equip engineers, IT professionals, and teams with integrated, secure technologies designed to simplify operations and boost efficiency, ensuring you can thrive in an increasingly complex digital landscape.
OpenText™ Cybersecurity Cloud
In CE 24.4, OpenText™ Secure Cloud is designed to unlock the full potential of Managed Service Providers (MSPs) by offering modern, user-friendly interfaces and streamlined operations. With enhanced analytics, integrated management, and a simplified ordering experience, this platform empowers MSPs to boost growth and reduce expenses while providing comprehensive cybersecurity solutions to small and medium-sized business (SMB) customers.
By offering flexible, low-cost cybersecurity bundles tailored specifically for MSPs and the SMB market, OpenText Secure Cloud helps consolidate vendors, minimizing the complexity and cost of delivering services. MSPs can easily order, deploy, and manage these solutions through a single intuitive console, allowing them to protect customers with cost-effective, all-encompassing security solutions without sacrificing service quality. This simplicity drives efficiency, enabling MSPs to streamline their security stack while delivering positive outcomes for their SMB clients.
OpenText™ Experience Cloud
In this release, we have enhanced OpenText™ Experience Cloud - a fully integrated, composable portfolio designed to elevate customer experiences and engagement within a unified environment. This empowers organizations to reimagine conversations and customer interactions with advanced capabilities in communications and messaging, customer data and journeys, and secure fax solutions.
Innovations in CE 24.4, include:
* OpenText™ Communications (Exstream™), our leading customer communications management platform, now includes improved migration tools and design accelerators to simplify cloud transitions and upgraded job management for high-volume communications. Additionally, customer experience leaders can leverage optimized communications orchestration to boost operations efficiency. These updates support businesses to streamline workflows in managing customer interactions, aligning with their goals to modernize both customer experience strategies and technology ecosystems
* OpenText™ Core Messaging part of an end-to-end cloud-based platform for personalized communications now supports RCS (rich communication services) - whether it’s email, WhatsApp, SMS, web, mobile, or print. This expanded channel offering allows organizations to engage customers through their preferred channels, enhancing their experience with rich media options like images and branded profiles for easy identification. This development emphasizes real-time, on-demand communications, encouraging businesses to deliver tailored, modern experiences that meet customer where they are, every time.
* OpenText™ Customer Data and OpenText™ Core Journey now offers expanded unified customer data management capabilities, including preference management with real-time, enabling seamless personalization for more tailored, impactful customer experiences.
Finally, CE 24.4 sees innovations to OpenText™ Core Fax and OpenText™ Fax (RightFax) to transform traditional faxing by offering a secure, private or public cloud-based subscription model, allowing organizations to seamlessly shift from on-premises fax servers without IT disruption. These solutions integrate effortlessly with multifunction printers, electronic medical records (EMRs), and platforms like Webex and Microsoft Teams, ensuring vital communication systems stay fully connected. Designed for industries handling sensitive data - such as healthcare, finance, legal, and government - OpenText’s cloud fax solutions empower global organizations to modernize their fax infrastructure with security and adeptness.
OpenText™ IT Operations Cloud
To further innovate our IT Operations Cloud offerings, OpenText™ Core Cloud Network Observability is a powerful new addition to our suite of observability solutions, which includes OpenText™ Core Infrastructure Observability and OpenText™ Core Application Observability. Together, these tools equip enterprises with the critical capabilities needed to detect and address cloud performance issues whether infra, app, or network, providing comprehensive visibility to optimize cloud environments and drive business growth.
Let’s break it down:
OpenText™ Core Cloud Network Observability: This new product offers robust cloud network stack discovery, monitoring, and traffic analysis. It enables businesses to visualize their AWS cloud networks through detailed cloud network maps, overlaying performance and application flow data to give a clear picture of network health and performance.
OpenText™ Core Infrastructure Observability: OpenText Core Infrastructure Observability delivers unified observability for multi-cloud and on-premises infrastructure by injecting the root-cause analysis process with analytics and guided workflows. This solution enhances infrastructure content by improving application coverage and integrating with private VMware and cloud clusters, including AWS and Azure. Additionally, it extends content capabilities to MongoDB, further enriching the observability framework.
OpenText™ Core Application Observability: OpenText Core Application Observability offers cost-effective application observability built with native OpenTelemetry. In addition to correlated metrics, logs, and traces, OpenText Core Application Observability enhances the application observability process by integrating with OpenText Core Cloud Network Observability and OpenText Infrastructure Observability to enhance troubleshooting efforts, enabling better incident resolution through a complete understanding of cloud-based networks, infrastructure, and applications.
With this comprehensive solution, businesses can proactively manage their cloud environments, ensuring optimal performance and reliability while cultivating growth in today’s competitive landscape.
New innovations in Business AI
Harness generative-AI to help unlock the full potential of your intellectual property. Our AI-powered assistants work seamlessly across large, confidential data sets, ensuring that only authorized individuals access the right information at the right time, safeguarding both security and value.
OpenText™ Intelligence Aviator: Designed to encourage a truly data-driven culture, this innovation starts by empowering enterprise teams to interact with business intelligence data in a more intuitive, user-friendly way. With intelligent LLM-powered capabilities, users can now engage with data through simple, natural language conversations, making the process of accessing, analyzing, and visualizing information far more accessible, even for those without deep technical expertise.
For organizations striving to integrate data-driven decision-making across departments, this tool offers significant advantages. An ecommerce business, for example, needing to quickly assess sales performance across multiple regions, traditionally would require a specialized data analyst to extract and interpret the data. Instead, with OpenText Intelligence Aviator, line-of-business users, such as regional managers, can directly ask for specific data insights and generate instant, actionable results. By simplifying data interaction, OpenText Intelligence Aviator ensures that data becomes a central part of everyday decision-making, making it easier for enterprises to leverage their business intelligence and stay agile in competitive markets.
OpenText™ Content Aviator: Now integrated with OpenText™ Information Archive, OpenText Content Aviator revolutionizes how IT data managers interact with legacy content and archived data. Through an intuitive LLM-powered chat interface, users can easily access, retrieve, and summarize archived data using natural language to uncover relevant insights in a matter of seconds.
With intuitive natural language conversation, users can access rapid answers to unfamiliar archived content, greatly enhancing productivity while assuring sensitive and proprietary information remains secure and adheres to organizational security protocols. OpenText Content Aviator enables smarter, faster, and safeguarded data retrieval from archived systems, making it an indispensable part of the end-user experience when accessing vast amounts of legacy content.
OpenText™ DevOps Aviator: A transformative solution that now harnesses generative-AI and LLMs to automate the conversion of video recordings into manual tests and defect reproduction sequences - completely eliminating the need for coding. This drastically reduces the time developers, testers, and engineers spend creating manual tests, turning hours of footage into actionable tests in just minutes, accelerating project timelines and boosting productivity.
In practice, a software development team troubleshooting a critical bug can quickly generate test cases from recorded user interactions, streamlining defect reproduction. By leveraging the AI-assisted chat feature, teams can also convert AI-generated content into actionable tests using OpenText™ Core Software Delivery Platform, enabling faster iteration with fewer errors. This innovative approach allows teams to focus more on problem-solving and less on manual tasks, delivering higher-quality products faster and ensuring smoother workflows across development cycles.
New innovations in Business Technology
As workloads shift to the cloud, connected data becomes critical. At OpenText, we offer robust, flexible data platforms that can be deployed in private clouds, public clouds, or via APIs, delivering enterprise-grade capabilities no matter the deployment method.
OpenText™ Analytics
OpenText™ Information Intelligence - Thrust API: This new innovation to CE 24.4 brings together the power of OpenText™ Intelligent Classification, and OpenText™ Knowledge Discovery into one single, intelligent solution that allows independent software vendors (ISVs) and businesses to manage, control and prevent sensitive information from being shared inside and outside an organization – a critical asset industries - such as healthcare, financial services, and government - needing to align with stringent personal identifiable information rules and compliance regulations to mitigate risk.
Unstructured data - emails, documents, contracts, and more - often hold sensitive information, but identifying and preventing the sharing of this data can be a challenge. That’s where the Thrust API steps in. By combining AI-powered classification, data analytics, and risk detection into one solution, IT teams can uncover hidden insights, identify anomalies, and preemptively address potential mismanagement of information. Consider a financial services provider handling a high volume of sensitive client information. With traditional methods, identifying potentially risky and sensitive information being shared outside of the organization could be time-consuming and error prone. By using OpenText Information Intelligence – Thrust API, the financial provider can automate this process, ensuring that sensitive content is flagged in real time, allowing the team to address security and compliance concerns before they escalate. This solution is designed to reduce the effort and time required for risk-related initiatives, enabling teams to focus on strategic priorities while maintaining strong data security. In an era where data privacy regulations are tighter than ever, having the ability to analyze and secure unstructured data is not just an advantage - it’s a necessity.
And finally,
I'm pleased to share some exciting news about our latest advancements in security compliance and governance that will benefit our clients across various sectors.
OpenText™ Content Management (Extended ECM), has achieved Protected B certification from the Government of Canada. This significant milestone means that Canadian government organizations can now adopt OpenText Content Management in the AWS public cloud with the confidence that their data and workloads are secure and protected. With this certification, organizations can modernize citizen-facing services and automated workflows - such as grants, benefits, and permitting - ultimately enhancing service delivery and citizen engagement.
Additionally, on September 11, 2024, OpenText received authorization on its OpenText™ IT Management Platform (ITMX) for the Federal Risk and Authorization Management Program (FedRAMP). The IT Management Platform (ITMX) comprises a suite of solutions, including OpenText™ Service Management, OpenText™ Asset Management , OpenText™ Universal Discovery and OpenText™ Project and Portfolio Management. This FedRAMP authorization provides United States federal agencies with the confidence to utilize OpenText solutions to deliver modern user services, enhance IT productivity, and reduce both risks and operational costs.
Together, these advancements reinforce our commitment to providing secure, innovative solutions that empower organizations to thrive in their respective sectors.
Looking for more?
For more on all the CE 24.4 innovations, visit our blog as our subject matter experts guide you on the right solutions for your business as you continue to maximise your AI, cloud, and security journey.
The post Embrace AI Knowledge Work with Cloud Editions (CE) 24.4 appeared first on OpenText Blogs.
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Unlock human potential and transform your business
The world of artificial intelligence (AI) is evolving at a breakneck pace, and OpenText™ Aviator is leading the charge by putting AI agents to work across industries. From predictive analytics to generative AI and autonomous decision-making, we're stepping into an era where AI agents are not just tools—they're trailblazers, unlocking human potential and transforming businesses worldwide.
The journey through AI waves
The first wave – AI/ML predictive analytics: Once upon a time, in a tech landscape not so far away, AI and machine learning (ML) began their ascent. Predictive analytics emerged, offering businesses a crystal ball into future trends and customer behaviors. Companies could make data-driven decisions with confidence, forecasting sales, optimizing inventory, and enhancing customer experiences.
The second wave – Generative AI for search and automation: Then came generative AI for search and automation. This phase revolutionized how we interact with data. Search engines became smarter, automation more intuitive. Tasks that once required human intervention were now being handled by algorithms, liberating valuable human resources for more strategic endeavors.
The third wave – Autonomous decisions with AI agents: Welcome to the third wave, where we stand today. AI agents are driving autonomous decisions, tailored to specific use cases. These intelligent agents analyze data, learn from it, and execute decisions without human intervention. They bring a level of precision and efficiency never seen before, impacting industries from healthcare to finance and beyond.
The fourth wave – Agentic AI and sophisticated reasoning: Hold onto your hats because the fourth wave is on the horizon—agentic AI. This futuristic stage will see autonomous agents solving complex, multi-step processes with sophisticated reasoning. Imagine AI agents not just making decisions but executing strategies, managing intricate operations, and solving the unsolvable.
The fifth wave – Artificial General Intelligence (AGI): Eventually, we will head to a far future of AI, with systems designed to perform any intellectual task that a human can. The potential emergence of AGI promises unprecedented opportunities and challenges, fundamentally transforming society and industries.
The OpenText Aviator AI strategy
Our mission is clear—embed AI everywhere, in every industry, and support a multitude of platforms and large language models (LLMs). Whether it's CoPilot, Vertex, or your custom model, OpenText™ Aviator is committed to seamless integration. But that's not all; we’re also firmly committed to our AI Bill of Rights that states your data is not our product, your intellectual property is respected, and we strive for accurate and verifiable AI results, always promoting the common good.
Why embed AI everywhere? Embedding AI across industries isn't just a trend; it's a necessity. Observability and embedding AI agents allow for real-time insights and actions. By integrating AI into existing systems, businesses can harness the power of AI without a complete overhaul, maximizing value from their current infrastructure.
Multi-platform, Multi-LLM support OpenText Aviator was designed with the understanding that one size does not fit all. Businesses operate on diverse platforms, requiring flexible AI strategies. Supporting multiple LLMs ensures that companies can leverage AI regardless of their architecture or preferences, making AI accessible and practical for everyone. OpenText also supports on-premises AI, because we know our customers may not want to move their data to the cloud but still want the benefits and promise of AI on-prem.
The AI Bill of Rights In a world where data is currency, OpenText Aviator champions data privacy. Your data won't be marketed or sold; your intellectual property remains yours. With a focus on transparency and accountability, we build AI solutions that you can trust, empowering you to innovate without compromise.
Real-world applications of AI agents
What are customers doing with OpenText AI agents? The use cases are as varied as they are impactful.
Help desk and customer communications: AI agents streamline help desk operations, providing instant solutions and reducing wait times. They enhance communications, offering personalized interactions that leave customers feeling heard and valued.
Proposal generation for sales and marketing: In sales and marketing, time is money. AI agents can automate proposal generation, ensuring timely and accurate responses. This boosts productivity and leaves more time for creativity and strategy.
Virtual influencers and avatars: In the digital age, virtual influencers are gaining traction. AI agents can create lifelike avatars that engage audiences, offering a unique blend of entertainment and interaction.
Problem resolution and customer experience: AI agents are solving problems faster than you can say "tech support." They enhance customer experiences by providing quick resolutions, predicting issues before they arise, and personalizing interactions.
R&D code conversion and product recommendations: Developers rejoice! AI agents can assist in code conversion, reducing errors and speeding up development cycles. Product development recommendations can be generated from customer research and feedback to generate the next best features.
Core business operations: AI agents can be the backbone of core business operations – e.g., managing claims, contracts, case management, and payment processing with precision. They can ensure compliance, accuracy, and efficiency, allowing businesses to focus on growth.
Supply chain operations: AI agents can handle invoicing, order processing, and supplier risk assessment. They can provide forecasting insights and optimize supply chain operations, reducing costs and enhancing resilience.
Navigating the dual dials of AI integration
OpenText Aviator helps customers operate across two dials—is the application of AI internal or external, and is it an everyday or game-changing use case? Internal applications streamline operations, improving productivity and efficiency within the organization. External applications enhance customer interactions, driving engagement and satisfaction.
Everyday applications handle routine tasks, freeing up human resources for strategic initiatives. Game-changing applications revolutionize processes, offering competitive advantages and opening new avenues for growth. This dual approach ensures that AI solutions are tailored to meet specific needs, balancing routine automation with groundbreaking innovation.
The future of AI agents in enterprise
The road ahead is exciting, with endless possibilities for AI agents in enterprise settings. From enhancing customer experiences to optimizing supply chains, AI agents unlock human potential, driving innovation and growth.
To prepare for agentic AI, businesses must invest in AI literacy, fostering a culture of innovation and adaptability. By understanding AI's capabilities and limitations, organizations can harness its power effectively, ensuring a smooth transition to the next wave.
Trust and transparency are paramount in AI adoption. OpenText is committed to ethical AI practices so businesses can innovate responsibly and sustainably.
Are you ready?
OpenText Aviator is at the forefront of AI integration, embedding AI agents across industries to unlock human potential. With a focus on ethical practices, multi-platform support, and real-world applications, OpenText Aviator empowers businesses to thrive in the digital age.
Are you ready to unlock the potential of AI agents in your organization? Join us on this exciting journey and explore how OpenText Aviator can drive innovation and growth, propelling your business into the future. Learn more at www.opentext.ai.
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OpenText makes multi-cloud work with zero-copy data
Welcome to the future of cloud computing! You know, the one where your data doesn't play hide and seek, and your workflows don't have commitment issues. In the fast-paced world of IT, our cherished data can sometimes feel like permanently grounded teenagers, stuck in disconnected silos, and unwilling to move.
But it doesn’t have to be like that. Enter the world of solutions that make the multi-cloud work with zero copy data—where islands of data become continents of integrated information.
A new dawn for data
Imagine a world where your data isn’t weighed down by borders or held back by isolated infrastructures. The future is no longer about wrestling with islands of discounted data that slow you down; it’s about accelerating into an era of integrated and secure information management. Because let's be honest, nobody has time to play data Tetris.
Multi-cloud magic
Multi-cloud is to IT what yoga is to fitness—it’s all about flexibility and balance. But unlike yoga, which requires some serious contortion skills, multi-cloud doesn’t have to be painful. The trick to making multi-cloud work? A robust framework where (1) applications are on cloud or on-prem infrastructures, (2) data exchange occurs seamlessly across supply chains, and (3) security and compliance protocols are harmoniously in sync.
Enter zero-copy data from OpenText
OpenText has made significant strides in revolutionizing multi-cloud environments with our zero-copy data approach, ensuring an interconnect of clouds without the headache of moving data. This innovation delivers businesses integrated experiences across key business applications (think ERP, CRM, and collaboration) hosted across various cloud and on-prem infrastructures — all while maintaining a single source of truth. Structured or unstructured, OpenText treats all data types (documents, videos, voice messages, images, commerce trades, IT assets, and even the occasional networking map) with the same reverence.
Challenges in the multi-cloud landscape
But before we get too comfortable, let's address the elephant in the server room. There are challenges! Here are some big ones:
* Islands of disconnected data: Every IT professional’s nightmare involves islands of disconnected data that refuse to collaborate. Think of it as a group project where one team member never shows up. The OpenText approach ensures your data is not just a solitary piece of information floating in the cloud but part of an integrated network.
* Workflows across SAP, Salesforce, Microsoft, and more: Ah, the holy trinity of enterprise applications. Each is a titan in its own right, but getting them to play nice together? Now that's a feat. With OpenTextthe multi-cloud allow seamless workflows across these platforms, alleviating the frustration of jumping through hoops to get things done.
* Automation and AI: Automation and AI are meant to simplify life, not complicate it. Yet, when they're scattered across applications on clouds in different geographies with varying regulatory standards, they can become more hindrance than help. OpenText leverages advanced technologies to streamline processes, ensuring smooth operation across all platforms.
Multi-cloud solutions
OpenText makes the multi-cloud work by ensuring there is a single source of truth across structured and unstructured data types (i.e., a document, a video, a voice recording, a transaction, a server, a data element, etc.). How do they do it? Let's break it down:
* User authentication and information access control: Multi-cloud integration is all about transacting with confidence. That means robust user authentication and strict information governance and access controls. With OpenText, your data remains secure while being readily accessible to those who need it.
* AI-powered search with security: Long gone are the days of manually sifting through heaps of data. With OpenText, your workflow and search functionalities are enhanced by security measures and AI, making data retrieval as easy as finding your favorite cat video on YouTube.
* Threat detection and response with open XDR architecture: In the cyber world, threats are as inevitable as spam emails. But with open XDR architecture from OpenText, insider threat detection and response become a seamless process that works in a composable way with any of the other security tools you may already have. Think of it as having a security operations center (SOC) that never sleeps, protecting your data 24/7.
* Asset discovery and observability: Knowing where all your assets are is crucial. Multi-cloud integration from OpenText allows for thorough asset discovery and observability, ensuring you have a clear picture of your IT landscape at all times.
* Supply chain traceability and authentication: Supply chains and IoT can be fickle beasts, but with OpenText, traceability and authentication are streamlined. By enhancing these aspects, you can keep your supply chain running smoothly without breaking a sweat.
The OpenText advantage
The OpenText Cloud platform spans geographies with landing zones on all hyper scalers. What does this mean for you? Global reach, compliance, modern machine-based security, always-on availability, and most importantly, trust.
The OpenText Cloud platform is purpose-designed and optimized for information management, ensuring that your multi-cloud setup is efficient, secure, and effective. With OpenText, you're not just adopting a cloud solution; you're investing in a future-proof strategy that keeps you ahead of the competition.
Accelerate your business with multi-cloud
The era of multi-cloud is upon us, and OpenText is leading the charge. By integrating data seamlessly across diverse environments, OpenText empowers IT professionals, cloud architects, data managers, CIOs, and CTOs to harness the true potential of the cloud.
If you're ready to move beyond the limitations of disconnected data and into a world of integrated, secure, and efficient information management, OpenText has you covered. Say goodbye to the past and hello to a future where multi-cloud works as a unified force.
In the end, it's not just about making multi-cloud work—it's about making it work for you. With OpenText, you're not just surviving the cloud revolution; you're thriving in it. Get ready to accelerate your business into the future!
Visit us to learn more.
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The potential of information management in the AI era
In a world where information is the new currency, your company's two most valuable assets are talent and data. While talent flows from your incredible team, data is the silent yet powerful partner. Together, they form the backbone of information management, which is vital for sustaining growth and gaining a competitive edge. Today, as we stand on the brink of a new era of human potential driven by Artificial Intelligence (AI), information management is more crucial than ever.
Welcome to the age of AI and information advantage
The proliferation of AI is transforming industries across the board. It's more than just a technological shift; it's a fundamental change in how we perceive and manage information. In this new landscape, unstructured data becomes a treasure trove of insights that enterprises are leveraging it to build an information advantage. This involves not only harnessing data for strategic decision-making but also ensuring it's trustworthy and secure.
Demystifying information management
In simple terms, information management is the collection, management, and distribution of information from one or more sources to one or more audiences. It involves structured data—think databases and spreadsheets—and unstructured data like emails, text documents, and multimedia files.
Information management is the backbone of any successful enterprise. It's the secret sauce that empowers organizations to innovate, make informed decisions, and deliver exceptional customer experiences. But what exactly does it encompass?
Data management: The process of collecting, storing, and using data efficiently. It's the foundation for any AI application.
Data orchestration: Seamlessly integrating data from various sources to make it accessible and actionable.
Process automation: Streamlining workflows and operations to enhance productivity and reduce human error.
Privacy and security: Safeguarding sensitive information to prevent breaches and maintain trust.
Data quality: Ensuring accuracy, completeness, and reliability of data used for decision making.
Data governance: Establishing policies and procedures to manage data assets responsibly.
Let's explore how these elements come together across key business functions.
Information management in action
Building and launching innovative products: Information management is the foundation of groundbreaking products. By leveraging unstructured data and process automation, companies can identify market trends and customer preferences, enabling them to launch products that resonate with their audiences.
Enabling employees: A well-managed information ecosystem empowers employees by providing access to the right data at the right time. This enhances collaboration, encourages innovation, and improves decision-making across the organization.
Optimizing supply chains: With data orchestration and process automation, supply chains become more agile and efficient. Real-time insights help businesses respond to demand fluctuations and optimize inventory, reducing waste and costs.
Boosting digital capabilities: In today's digital world, information management is the backbone of digital transformation initiatives. It fuels customer acquisition and retention strategies by providing insights into customer behavior.
Creating new experiences: Companies are leveraging data to craft personalized experiences that delight customers. Information management supports this by providing a 360-degree view of customer interactions and preferences.
The security imperative
With great data comes great responsibility. The rise of AI has placed a premium on data security and corporate values. Decision makers now have new expectations and challenges, moving beyond initial AI adoption to organizing data while ensuring security.
Key challenges:
Data privacy and security: Protecting sensitive information is paramount. Data breaches or misuse can have severe consequences, especially in sectors like healthcare and finance.
Data quality and integrity: AI's performance hinges on the quality of data it receives. Inconsistent or biased data can lead to inaccurate results, impacting business decisions.
Ethical practices: Ensuring ethical AI practices is crucial. Companies need to address concerns about bias, fairness, and accountability in AI-driven processes.
Risk management: AI systems introduce new security risks. Enterprises must implement robust risk management practices to safeguard against potential threats.
The convergence of cloud, and AI has necessitated stronger safeguards. Organizations must now adopt much more advanced security measures including:
Enhanced encryption strategies: Protecting data in transit and at rest with advanced encryption and masking techniques.
Proactive threat detection: Using AI to identify and mitigate potential security threats before they escalate.
Access controls and authentication: Implementing stringent access controls to safeguard sensitive data and resources.
The new era of human potential
We're witnessing the dawn of a new era of human potential and information is at the center. Information management is the key to unlocking this potential. With AI enhancing our capabilities, we are now able to innovate faster, collaborate more efficiently, and make smarter, data-driven decisions.
Information management is no longer a back-office function but a strategic driver of innovation and growth. By prioritizing data quality, security, and governance, organizations can unlock the true potential of their information assets.
For CIOs, business professionals, and IT specialists, the message is clear—embrace information management as a catalyst for change. It's time to harness the power of data to propel your organization forward, secure in the knowledge that your information assets are protected and optimized for success.
Learn more about what information management from OpenText can do for your organization.
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